We hope your are pleased with your purchase from Lima Jewellery and everything is as you expected. However if you have deemed the item(s) purchased to be not suitable, faulty or if you have simply changed your mind please ensure you fill out our returns form issued with your parcel. If you do not have our returns form please contact us and we will email you another copy.
- FOR HYGIENE REASONS WE CANNOT REFUND OR EXCHANGE THE PURCHASES OF EARRINGS.
- ITEMS WHICH HAVE BEEN PERSONALLY COMMISSIONED OR PERSONALISED WITH STAMPING ARE NOT ELIGIBLE FOR REFUND UNLESS DEEMED TO BE FAULTY.
- PLEASE NOTE - LIMA JEWELLERY DO NOT REFUND THE COST OF POSTAGE FOR RETURNING ITEMS, HOWEVER IF THE ITEM IS DEEMED FAULTY OR NOT MATCHING THE ORIGINAL DESCRIPTION THEN POSTAGE BACK TO LIMA JEWELLERY MAY BE CLAIMED.
- ALL ITEMS MUST BE RETURNED IN THE SAME CONDITION AS THEY WERE SHIPPED, INCLUDING BOX AND ANY EXTRAS OR A REFUND CANNOT BE ISSUED. PLEASE ENSURE THAT THE GOODS ARE INSURED TO THEIR FULL VALUE WHEN RETURNING TO US TO COVER LOSS OR DAMAGE THROUGH THE POSTAL SYSTEM.
- RETURNS CAN ONLY BE COMPLETED USING THE ORIGINAL METHOD OF PAYMENT.
You understand that Lima Jewellery's services will commence as soon as Lima Jewellery receives and processes your initial payment. The shopper has the right to cancel within 14 calendar days of their contract with us. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement on a durable medium (e.g. a letter sent by post, fax or email). You may use the above attached model Lima Jewellery returns form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. We will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay. You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products, which were not satisfactory, from you. No refund will be made in these circumstances & there is only 14 days for this action.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
You shall send back the goods or hand them over to Lima Jewellery, C/O Linsay Welsh, 44B Harlaw Road, Inverurie AB51 4SX without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods, however, if the item is not fit for purpose or does not match the original description then a full refund including return postage can be claimed. The goods must be returned in perfect re-saleable condition, including the original presentation/gift boxes and documentation where applicable. We reserve the right not to refund or offer a partial refund on returned goods that do not comply with the above.
We will make the reimbursement without undue delay, and not later than:
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods
We strive to process refunds as quickly as possible and you will receive an email or telephone call to notify you when the refund has been processed.
C/O Linsay Welsh
44B Harlaw Road
Breakages must be reported on day of delivery, we recommend that parcels are opened at time of delivery and signature. If you find an item to be damaged or if goods are not received within 7 days please contact us. In the unlikely event that you receive an item broken or faulty we will replace it where possible free of charge.
If you wish to exchange a purchase for another item, please just return your unwanted item for a refund and order a new item.